Orders received from the website will take 1-2 business days to process and another 1-2 business days to ship as long as you are ordering from inside the US and as long as no items within your order are on back order status. We do our best to notify our customers when an item is back ordered from the manufacturer. The time it takes for a back ordered item to arrive depends on both the manufacturer we are ordering from as well as the availability of the product, and we will keep you as informed as possible throughout this process.
We offer free USPS shipment tracking with every order. Your tracking number will be included in your shipment notification email that you receive once your order has been shipped and marked as complete. Additionally, if you have signed up for an account on our website when you made your purchase, than your recent order information including your tracking number can be found by visiting the My Account page. Does your tracking info say your package was delivered but you still do not have it? Please reach out to your local post office to begin the claims process.
As long as your order has not been shipping yet, we are happy to modify an order for you. Note that depending on what needs to be changed in the order, we may need to cancel your existing order and create a new one. We are happy to help you do any of this via phone or email. Email or call us toll free at 888-499-2037.
You'll need to save all packaging and product in order to submit a claim with the shipping entity. You should submit a claim immediately and follow up with the responsible party.
Your order history, as well as the current status of your orders can be viewed by visiting the My Account page. Note that this feature is only available to customers who have signed up for an account with us. If you do not have an account, but still wish to know the status of your order, please refer to your shipping notification email or contact us with your order number and we will be happy to give you an update.
A Comfort Place travels the country with our conference booth to sell directly to customers across the nation. Consequently, we are not always in the office. Until we are able to be in office 24/7, we will not be offering expedited shipping. If you are curious as to exactly how long a package will take, get in touch to see if we are in town and able to help you out.
Yes, we do! However please be aware that your country may charge customs duties and taxes which we are not in control of and are not responsible for. Buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Your gift card email may have been sent to your friend’s spam folder. To ensure your friends will receive their gift cards, we recommend asking them to check their spam folder or add the email email@example.com to their email contacts to ensure the message does not get spammed. Still don’t see the gift card email? Contact us with your order number, we’ll be happy to help you out.
Gift cards and coupon codes can be applied during the checkout process. If your coupon code is not working, it may be expired or have been entered incorrectly. Contact us if you believe this is a mistake.
You must sign up for the TK Insoles Warranty via our warranty page within 30 days of your purchase. Visit the warranty page for more information.
Our warranty covers the replacement of any insoles that have been damaged. Your insoles come with a lifetime guarantee as long as you register your insoles within 30 days of your purchase. Please note that in the rare event that your insoles may burst or break, A Comfort Place is not liable or responsible for damages that may be done to shoes or clothing should there be any, but we will be happy to replace your insoles.
We recommend washing your compression socks after every use so the shape and elasticity is maintained. For best results, wash your socks using cold water only and hang them to air dry.
You can wear your compression socks every day if you’d like! They are made to be durable and long lasting. For best results, we recommend replacing your socks once every 6 months.
Our socks apply gradient pressure from ankle to knees that gently squeezes your leg. This pressure helps move blood back to your heart and lungs and increases the circulation of freshly oxygenated blood, ultimately increasing your energy levels as well. This happens as your are standing, exercising, or even just sitting down. Compression socks have also been proven to decrease the development of varicose veins as well as prevent the development of Economy Class Syndrome (ECS) and Deep Vein Thrombosis (DVP). Plus- they just feel good! The benefits are truly endless.
TomKats Insoles are precisely filled with a vegetable based, pharmaceutical grade, FDA approved glycerin. This fluid is placed strategically throughout the insole and allows for you, the wearer, to benefit via impact absorbing arch support and cushioning which softens the blow of every step you take, protecting your knees, ankles, hips and lower back. Our insoles also provide a soothing massage with every step that increase blood flow through the feet which in turn allows damage from injuries to heal faster. Overall, our insoles will provide you with a comfort that feels as though you are walking on water.
We recommend hand washing or machine washing in cold water and air drying ONLY. Throwing your insoles in a dryer could cause irreversible damage to your product.
All of our sizes are based off of US standard shoe sizes, and depend on the product in question. We have put together an easy-to-read sizing chart page that can be viewed here. For any further questions regarding your size, feel free to contact us and we'll be happy to help.
If you are in between sizes, we recommend you consider your body type and whether or not you may be more comfortable wearing a size up or a size down. Refer to your preferred shoe size as well- no one knows your body better than you do. In the event you bought a product that is too big or too small, we are happy to help you through the exchange process. Contact us with your order number and the item you wish to exchange with the desired size.
We have a whole FAQ page dedicated to our HempWorx line, visit our HempWorx FAQ page here!
Returns & Exchanges
We accept exchanges and returns on unopened product within the first 30 days of receiving your package. For returns, we will issue a refund minus the original shipping fee we incurred. All we need from you is your order number and a brief email explaining what the issue is sent to firstname.lastname@example.org or via our Contact Us page.
Simply contact us with your order number and the products you intend to exchange. After we send confirmation that you are still eligible for a return (must be initiated within 30 days of the receipt of your order) you may send your products to be exchanged to:
A Comfort Place 1333 Old Spanish Trail G-191 Houston, TX 77054
After we receive your products, you will be contacted with additional tracking information for your exchange, or receive notification of your refunded transaction. NOTE:Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refund processing depends heavily on who you bank with. Refunds can be credited back to your account within 10-14 business days at the most. If 14 business days have past and you still do not see your refund credited back to your account, please call us at 512-261-3132 and we will be happy to assist you.
We only offer lifetime replacements for TK Insoles Warranty registrants. Be sure to activate your warranty by signing up here within 30 days of your TK Insoles purchase date.
We’re sorry about that! If the items you received were defective, please send us images along with your order number to email@example.com and we will be happy to assist you with an immediate replacement.
Same way you would if you made a purchase on our website. Contact us using our contact form with your order number (found on your receipt) the date of purchase and the conference you visited us at and we will be happy to initiate the exchange process.